Free templates for UK lenders
Practical starting points for the policies and documents every lender needs: credit risk appetite, affordability, Consumer Duty monitoring, vulnerable customers and collections. Adapt them to your firm.
Credit risk appetite statement
A credit risk appetite statement sets out, in writing, how much credit risk your firm is willing to take to meet its objectives, and the lim...
View templateAffordability assessment policy
An affordability assessment policy sets out how your firm decides whether a borrower can sustainably repay. This template gives a structure ...
View templateConsumer Duty outcomes monitoring
A template for monitoring the four Consumer Duty outcomes with data: what to measure, how to spot harm, and how to evidence that customers a...
View templateVulnerable customer policy
A vulnerable customer policy sets out how your firm recognises customers in vulnerable circumstances and responds with appropriate care. Thi...
View templateArrears and collections letters
Plain, supportive letter and message templates for the early stages of arrears, written to open a conversation and offer help, not to pressu...
View templateThese templates are general guidance, not legal or compliance advice. Adapt them to your firm, products and current regulatory requirements.
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