Credit Canary for Utilities & Energy

Power the energy transition
with smarter lending and payments

Credit Canary brings lending-grade data intelligence to utilities.

Onboard and collect payments across Direct Debit, Open Banking and Pay by Bank
Build affordability and credit models for green finance products
Reduce energy and water debt with proactive pre-arrears intervention
The challenge

The debt crisis meets the green transition

UK utilities face a dual challenge.

Spiralling consumer debt

Domestic energy debt has surged past £4.4 billion — up 71% since 2023.

Payment failure rates climbing

Direct Debit failure rates have risen from 0.9% to over 2%, while standard credit customers pay a £135 premium over direct debit.

Green lending demands new capabilities

The Warm Homes Plan requires utilities to originate and service consumer finance at scale.

Regulatory complexity deepens

From Ofgem's Debt Relief Scheme to Consumer Duty requirements and FCA oversight of green finance products.

How we help

Two platforms in one — collections intelligence and green lending infrastructure

Credit Canary connects payment collection, credit decisioning and customer engagement into a single platform.

Originate

Digital onboarding for energy customers

Branded application journeys for green finance products.

Unify

One view of every customer

Merge energy consumption data, payment history, Open Banking transactions and bureau data into a single enriched profile.

Decide

Affordability models built for energy

Configurable scorecards that account for energy savings, seasonal usage patterns and household income.

Pay

Intelligent payment collection

Direct Debit, Open Banking payments, Pay by Bank and variable recurring payments.

Act

Proactive pre-arrears engagement

AI-triggered interventions before customers miss payments.

Performance

Portfolio analytics in real-time

Live dashboards tracking collections performance, green lending portfolio health, payment failure rates and customer engagement.

Green Lending as a Service

Powering the UK's green home revolution

The Warm Homes Plan represents the biggest public investment in home upgrades in British history.

Origination at scale

Whether customers come through your own channels, broker networks, aggregator platforms or marketplace partnerships.

Consumer-centric product design

Green lending only works if the economics make sense for households.

Marketplace & aggregator ready

Purpose-built APIs for energy comparison sites, aggregator platforms and broker marketplaces.

GREEN LENDING CALCULATOR
Demo
Product Set
Solar Panels
Battery
Heat Pump
Finance Terms
Term 15 yrs
APR 6.9%
Deposit £0.00
Current Bills
Gas Cost £0.05/kWh
Elec Cost £0.28/kWh
Gas Usage 9,000 kWh
Comparison Monthly Savings Bill Breakdown Finance
Year: 2026 Export towards APR: 0%
£133.42
Current
Monthly
£133.42
New Monthly
(Flex export)
£133.42
New Monthly
(Std 6.9% APR)
<8%
APR vs. energy bills creates positive cashflow
£600
Avg annual saving per household
£373bn
Market opportunity — 90% of UK homes

Where utilities unlock the most value

From reducing energy debt to powering the green transition, these are the high-impact use cases where Credit Canary transforms.

Reduce energy and water debt

Integrate payment data with affordability analysis to identify customers at risk before they fall into arrears.

Power green lending at scale

Originate, underwrite and service green finance products.

Optimise payment collection

Move beyond rigid Direct Debit with intelligent payment orchestration.

Serve aggregators and marketplaces

Embed financing into comparison sites, broker platforms and energy marketplaces via API.

Support vulnerable customers

Data-driven identification of financial difficulty combined with ethical engagement strategies.

Automate regulatory compliance

Full audit trails for every decision, payment and customer interaction.

Enterprise ready

Built for utilities.
Deployed on your terms.

Whether you need a proof of value in weeks or a fully embedded deployment.

Talk to our team
ISO 27001
Certified information security management
Cyber Essentials Plus
Government-backed cybersecurity certification
No-integration start
Prove value in weeks, no PII required
Private cloud option
Deploy in your own environment
Enhanced PI insurance
£5M professional indemnity cover
APIs & White Label Journeys
Embed our journeys or integrate via API

Ready to transform your collections and lending?

Join the utilities already using Credit Canary to reduce debt, power green lending and deliver better customer outcomes.