One platform to move money in, out and on a schedule
Serve collects money in, pays money out and runs every recurring collection from a single integration. It settles in real time and keeps the ledger, so balances, mandates and reconciliation stay in one place rather than scattered across bank portals and spreadsheets.
Every direction money moves, in one place
Collect money in, pay money out and run every recurring collection from the same ledger. Switch between the three to see how each works.
Settlement accounts that collect money in
Every collection lands in a settlement account you can see. Serve posts each inbound payment to the ledger as it clears, matches it to the right mandate or invoice, and shows cleared and pending balances in real time.
- Cleared and pending balances per settlement account
- Automatic matching to mandate, loan or invoice
- Inbound Direct Debit, Faster Payments and Pay by Bank in one feed
- Client money and segregated account structures supported
Because posting happens as funds clear, your books reflect reality through the day rather than at the next overnight batch.
Settlement Account
Payment Link
Pay by Bank for one-off collections
An Open Banking rail for collecting one-off payments in. Send a payment link by SMS or WhatsApp, the customer approves a bank-to-bank transfer, and the funds settle straight into the settlement account.
- No card details needed, bank authentication only
- SMS and WhatsApp delivery for maximum engagement
- Perfect for arrears collection and one-off payments
- Instant confirmation and settlement
Real-time settlement and the ledger
Underneath every rail sits one ledger. It records what was collected, paid and scheduled, reconciles against the bank as money moves, and keeps accounts, balances and products in step so finance and operations read from the same numbers.
Confirmation of Payee (CoP)
Full Match, Partial Match and No Match verification before every payment prevents fraud and ensures accuracy.
- Full Match verification
- Fraud prevention built-in
Auto Reconciliation
Real-time reconciliation across all settlement accounts ensures books always balance and discrepancies are caught instantly.
- Real-time settlement tracking
- Exception handling automation
Payment Logs
Complete audit trail of every payment action for compliance, dispute resolution and forensic analysis.
- Immutable audit trail
- Dispute-ready documentation
Product Management and Ledger
Define products, accounts and balances once. The ledger tracks principal, interest and fees as payments post, so every statement and balance is derived from the same record.
- Accounts, balances and product definitions in one place
- Balances derived from posted movements
A payment hub for your customers
The same ledger powers a branded self-service hub. Customers see a real balance, make a payment, pay extra or set up a schedule, and every action posts straight back to settlement. Fewer calls to your team, and no re-keying between a portal and your books.
- Real balances drawn from the ledger, not a nightly copy
- Pay now, pay extra or change a schedule in a few taps
- Fully branded, mobile-responsive and embeddable
- Statements and payment history on demand
Your Lender Co. Payment Hub
Balance Remaining
£8,432.50
Next payment £220.00 on 15 Apr
Settlement Agent
The Serve module orchestrates every rail and continuously tunes routing and timing, so more money is collected first time and reconciliation stays clean.
Route Optimisation
Automatically select the best payment method based on success rates, cost and customer preference to maximise collections.
Timing Intelligence
Determine optimal timing based on payroll cycles and historical patterns to reduce failures and improve experience.
Forbearance Automation
Detect payment stress and automatically trigger forbearance protocols including payment holidays and alternative methods.