Co-operative & Community Finance: digital health score 58/100

As part of the SME Lender Digital Audit, we assessed Co-operative & Community Finance (coopfinance.coop) alongside 104 UK SME lenders, using public information only. Co-operative & Community Finance earned a digital health score of 58 out of 100, which places it in the bottom third of the sector and 79th of 94. Set against peers, the score lands 11 points below the sector median of 69. Where Co-operative & Community Finance does best is findability: 86 out of 100, a touch above the 81 SME lender average. The clearest opportunity is measurement, at 30 against a 51 average, where a focused fix would lift the overall score most.

For findability, 86 out of 100 is just above the 81 average: showing up and making sense to Google. Mobile speed scored 38, 19 points below the 57 average, covering how fast the site feels on a phone. On measurement, Co-operative & Community Finance scored 30, below the 51 average (whether the firm can see what is working). Accessibility: 87 out of 100, level with the 87 SME lender average. That covers being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for Co-operative & Community Finance is in the free report.