Walker Love: digital health score 63/100

As part of the Debt Collection Digital Audit, we assessed Walker Love (walkerlove.com) alongside 153 UK debt collection agencies, using public information only. Walker Love earned a digital health score of 63 out of 100, which places it in the middle of the pack and 75th of 139. Set against peers, the score lands in line with the sector median of 64. Where Walker Love does best is mobile speed: 68 out of 100, a touch above the 63 debt collection agency average. The clearest opportunity is accessibility, at 82 against a 88 average, where a focused fix would lift the overall score most.

For findability, 75 out of 100 is a little below the 77 average: showing up and making sense to Google. Mobile speed scored 68, 5 points above the 63 average, covering how fast the site feels on a phone. On measurement, Walker Love scored 30, a little below the 32 average (whether the firm can see what is working). Accessibility: 82 out of 100, 6 points below the 88 debt collection agency average. That covers being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for Walker Love is in the free report.