The Credit Protection Association Limited: digital health score 72/100

As part of the Debt Collection Digital Audit, we assessed The Credit Protection Association Limited (cpa.co.uk) alongside 153 UK debt collection agencies, using public information only. The Credit Protection Association Limited earned a digital health score of 72 out of 100, which places it in the top third of the sector and 22nd of 139. Set against peers, the score lands 8 points above the sector median of 64. Where The Credit Protection Association Limited does best is measurement: 70 out of 100, well ahead of the 32 debt collection agency average. The clearest opportunity is mobile speed, at 53 against a 63 average, where a focused fix would lift the overall score most.

Findability scored 86, 9 points above the 77 average, covering showing up and making sense to Google. On mobile speed, The Credit Protection Association Limited scored 53, below the 63 average (how fast the site feels on a phone). Measurement: 70 out of 100, 38 points above the 32 debt collection agency average. That covers whether the firm can see what is working. For accessibility, 83 out of 100 is a little below the 88 average: being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for The Credit Protection Association Limited is in the free report.