Sterling Outsourcing Sp Zoo: digital health score 66/100

As part of the Debt Collection Digital Audit, we assessed Sterling Outsourcing Sp Zoo (sterling-outsourcing.com) alongside 153 UK debt collection agencies, using public information only. Sterling Outsourcing Sp Zoo earned a digital health score of 66 out of 100, which places it in the middle of the pack and 56th of 139. Set against peers, the score lands in line with the sector median of 64. Where Sterling Outsourcing Sp Zoo does best is measurement: 60 out of 100, well ahead of the 32 debt collection agency average. The clearest opportunity is mobile speed, at 52 against a 63 average, where a focused fix would lift the overall score most.

Findability scored 73, 4 points below the 77 average, covering showing up and making sense to Google. On mobile speed, Sterling Outsourcing Sp Zoo scored 52, below the 63 average (how fast the site feels on a phone). Measurement: 60 out of 100, 28 points above the 32 debt collection agency average. That covers whether the firm can see what is working. For accessibility, 89 out of 100 is just above the 88 average: being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for Sterling Outsourcing Sp Zoo is in the free report.