PRA Group (UK) Limited: digital health score 68/100

PRA Group (UK) Limited (pragroup.com) is one of 153 UK debt collection agencies in the Debt Collection Digital Audit, our independent review of public digital signals. That work gives PRA Group (UK) Limited a digital health score of 68 out of 100, 37th of 139 and in the top third of the sector. That is 4 points above the sector median of 64. PRA Group (UK) Limited is strongest on measurement (80 out of 100), well ahead of the 32 average: whether the firm can see what is working. PRA Group (UK) Limited has most to gain on mobile speed (47 versus a 63 average), where small changes move the score.

For findability, 70 out of 100 is a little below the 77 average: showing up and making sense to Google. Mobile speed scored 47, 16 points below the 63 average, covering how fast the site feels on a phone. On measurement, PRA Group (UK) Limited scored 80, comfortably above the 32 average (whether the firm can see what is working). Accessibility: 83 out of 100, 5 points below the 88 debt collection agency average. That covers being usable for everyone, an Equality Act duty. PRA Group (UK) Limited’s free report lists every page tested and a prioritised set of fixes.