Miller James Ltd: digital health score 45/100

As part of the Debt Collection Digital Audit, we assessed Miller James Ltd (millerjames.co.uk) alongside 153 UK debt collection agencies, using public information only. Miller James Ltd earned a digital health score of 45 out of 100, which places it in the bottom third of the sector and 138th of 139. Set against peers, the score lands 19 points below the sector median of 64. Where Miller James Ltd does best is mobile speed: 54 out of 100, well behind the 63 debt collection agency average. The clearest opportunity is measurement, at 0 against a 32 average, where a focused fix would lift the overall score most.

For findability, 60 out of 100 is below the 77 average: showing up and making sense to Google. Mobile speed scored 54, 9 points below the 63 average, covering how fast the site feels on a phone. On measurement, Miller James Ltd scored 0, below the 32 average (whether the firm can see what is working). Accessibility: 72 out of 100, 16 points below the 88 debt collection agency average. That covers being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for Miller James Ltd is in the free report.