Intrum UK Limited: digital health score 75/100

We reviewed Intrum UK Limited (intrum.co.uk) for the Debt Collection Digital Audit, Credit Canary’s independent study of 153 UK debt collection agencies built only from public information. Intrum UK Limited’s digital health score is 75 out of 100: the top third of the sector, and 16th of 139 overall. Measured across the set, Intrum UK Limited is 11 points above the sector median of 64. Its strongest area is measurement, at 65 out of 100, well ahead of the 32 debt collection agency average, so whether the firm can see what is working is already working. The biggest gain is in accessibility: 90 against the 88 average, and the quickest way to climb the table.

For findability, 83 out of 100 is just above the 77 average: showing up and making sense to Google. Mobile speed scored 69, 6 points above the 63 average, covering how fast the site feels on a phone. On measurement, Intrum UK Limited scored 65, comfortably above the 32 average (whether the firm can see what is working). Accessibility: 90 out of 100, 2 points above the 88 debt collection agency average. That covers being usable for everyone, an Equality Act duty. The full breakdown, with the exact pages we tested and the fixes that would help Intrum UK Limited most, is in the free report.