Firstsource Solutions UK Ltd: digital health score 66/100

Firstsource Solutions UK Ltd (firstsource.com) is one of 153 UK debt collection agencies in the Debt Collection Digital Audit, our independent review of public digital signals. That work gives Firstsource Solutions UK Ltd a digital health score of 66 out of 100, 57th of 139 and in the middle of the pack. That is in line with the sector median of 64. Firstsource Solutions UK Ltd is strongest on measurement (50 out of 100), ahead of the 32 average: whether the firm can see what is working. Firstsource Solutions UK Ltd has most to gain on mobile speed (52 versus a 63 average), where small changes move the score.

Findability: 79 out of 100, 2 points above the 77 debt collection agency average. That covers showing up and making sense to Google. For mobile speed, 52 out of 100 is below the 63 average: how fast the site feels on a phone. Measurement scored 50, 18 points above the 32 average, covering whether the firm can see what is working. On accessibility, Firstsource Solutions UK Ltd scored 93, just above the 88 average (being usable for everyone, an Equality Act duty). Firstsource Solutions UK Ltd’s free report lists every page tested and a prioritised set of fixes.