Datatrace Consumer Services (UK) Ltd: digital health score 61/100

As part of the Debt Collection Digital Audit, we assessed Datatrace Consumer Services (UK) Ltd (datatraceuk.com) alongside 153 UK debt collection agencies, using public information only. Datatrace Consumer Services (UK) Ltd earned a digital health score of 61 out of 100, which places it in the middle of the pack and 82nd of 139. Set against peers, the score lands 3 points below the sector median of 64. Where Datatrace Consumer Services (UK) Ltd does best is measurement: 55 out of 100, well ahead of the 32 debt collection agency average. The clearest opportunity is findability, at 57 against a 77 average, where a focused fix would lift the overall score most.

For findability, 57 out of 100 is below the 77 average: showing up and making sense to Google. Mobile speed scored 63, level with the 63 average, covering how fast the site feels on a phone. On measurement, Datatrace Consumer Services (UK) Ltd scored 55, comfortably above the 32 average (whether the firm can see what is working). Accessibility: 74 out of 100, 14 points below the 88 debt collection agency average. That covers being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for Datatrace Consumer Services (UK) Ltd is in the free report.