Crystal Collections Ltd: digital health score 59/100

We reviewed Crystal Collections Ltd (crystalcollections.com) for the Debt Collection Digital Audit, Credit Canary’s independent study of 153 UK debt collection agencies built only from public information. Crystal Collections Ltd’s digital health score is 59 out of 100: the middle of the pack, and 91st of 139 overall. Measured across the set, Crystal Collections Ltd is 5 points below the sector median of 64. Its strongest area is findability, at 75 out of 100, a little behind the 77 debt collection agency average, so showing up and making sense to Google is already working. The biggest gain is in accessibility: 74 against the 88 average, and the quickest way to climb the table.

For findability, 75 out of 100 is a little below the 77 average: showing up and making sense to Google. Mobile speed scored 61, 2 points below the 63 average, covering how fast the site feels on a phone. On measurement, Crystal Collections Ltd scored 30, a little below the 32 average (whether the firm can see what is working). Accessibility: 74 out of 100, 14 points below the 88 debt collection agency average. That covers being usable for everyone, an Equality Act duty. The full breakdown, with the exact pages we tested and the fixes that would help Crystal Collections Ltd most, is in the free report.