COEO: digital health score 65/100

We reviewed COEO (creditresourcesolutions.co.uk) for the Debt Collection Digital Audit, Credit Canary’s independent study of 153 UK debt collection agencies built only from public information. COEO’s digital health score is 65 out of 100: the middle of the pack, and 60th of 139 overall. Measured across the set, COEO is in line with the sector median of 64. Its strongest area is measurement, at 60 out of 100, well ahead of the 32 debt collection agency average, so whether the firm can see what is working is already working. The biggest gain is in mobile speed: 52 against the 63 average, and the quickest way to climb the table.

Findability: 73 out of 100, 4 points below the 77 debt collection agency average. That covers showing up and making sense to Google. For mobile speed, 52 out of 100 is below the 63 average: how fast the site feels on a phone. Measurement scored 60, 28 points above the 32 average, covering whether the firm can see what is working. On accessibility, COEO scored 83, a little below the 88 average (being usable for everyone, an Equality Act duty). The full breakdown, with the exact pages we tested and the fixes that would help COEO most, is in the free report.