Capquest Debt Recovery Limited: digital health score 57/100

As part of the Debt Collection Digital Audit, we assessed Capquest Debt Recovery Limited (capquest.co.uk) alongside 153 UK debt collection agencies, using public information only. Capquest Debt Recovery Limited earned a digital health score of 57 out of 100, which places it in the bottom third of the sector and 97th of 139. Set against peers, the score lands 7 points below the sector median of 64. Where Capquest Debt Recovery Limited does best is mobile speed: 66 out of 100, a touch above the 63 debt collection agency average. The clearest opportunity is findability, at 58 against a 77 average, where a focused fix would lift the overall score most.

For findability, 58 out of 100 is below the 77 average: showing up and making sense to Google. Mobile speed scored 66, 3 points above the 63 average, covering how fast the site feels on a phone. On measurement, Capquest Debt Recovery Limited scored 25, a little below the 32 average (whether the firm can see what is working). Accessibility: 90 out of 100, 2 points above the 88 debt collection agency average. That covers being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for Capquest Debt Recovery Limited is in the free report.