Blackthorne Utilities Limited: digital health score 54/100

As part of the Debt Collection Digital Audit, we assessed Blackthorne Utilities Limited (blackthorneutilities.co.uk) alongside 153 UK debt collection agencies, using public information only. Blackthorne Utilities Limited earned a digital health score of 54 out of 100, which places it in the bottom third of the sector and 113th of 139. Set against peers, the score lands 10 points below the sector median of 64. Where Blackthorne Utilities Limited does best is mobile speed: 66 out of 100, a touch above the 63 debt collection agency average. The clearest opportunity is measurement, at 0 against a 32 average, where a focused fix would lift the overall score most.

On findability, Blackthorne Utilities Limited scored 75, a little below the 77 average (showing up and making sense to Google). Mobile speed: 66 out of 100, 3 points above the 63 debt collection agency average. That covers how fast the site feels on a phone. For measurement, 0 out of 100 is below the 32 average: whether the firm can see what is working. Accessibility scored 78, 10 points below the 88 average, covering being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for Blackthorne Utilities Limited is in the free report.