PayPal: digital health score 62/100

PayPal (paypal.com) is one of 34 UK consumer lenders in the Consumer Lending Digital Audit, our independent review of public digital signals. That work gives PayPal a digital health score of 62 out of 100, 25th of 31 and in the bottom third of the sector. That is 6 points below the sector median of 68. PayPal is strongest on findability (86 out of 100), a touch above the 79 average: showing up and making sense to Google. PayPal has most to gain on measurement (25 versus a 54 average), where small changes move the score.

For findability, 86 out of 100 is just above the 79 average: showing up and making sense to Google. Mobile speed scored 54, 6 points below the 60 average, covering how fast the site feels on a phone. On measurement, PayPal scored 25, below the 54 average (whether the firm can see what is working). Accessibility: 95 out of 100, 5 points above the 90 consumer lender average. That covers being usable for everyone, an Equality Act duty. PayPal’s free report lists every page tested and a prioritised set of fixes.