Norton Home Loans: digital health score 73/100

We reviewed Norton Home Loans (nortonhomeloans.co.uk) for the Consumer Lending Digital Audit, Credit Canary’s independent study of 34 UK consumer lenders built only from public information. Norton Home Loans’s digital health score is 73 out of 100: the middle of the pack, and 13th of 31 overall. Measured across the set, Norton Home Loans is 5 points above the sector median of 68. Its strongest area is findability, at 88 out of 100, ahead of the 79 consumer lender average, so showing up and making sense to Google is already working. The biggest gain is in accessibility: 89 against the 90 average, and the quickest way to climb the table.

Findability: 88 out of 100, 9 points above the 79 consumer lender average. That covers showing up and making sense to Google. For mobile speed, 66 out of 100 is just above the 60 average: how fast the site feels on a phone. Measurement scored 55, 1 point above the 54 average, covering whether the firm can see what is working. On accessibility, Norton Home Loans scored 89, level with the 90 average (being usable for everyone, an Equality Act duty). The full breakdown, with the exact pages we tested and the fixes that would help Norton Home Loans most, is in the free report.