Lancashire Community Finance: digital health score 62/100

As part of the Consumer Lending Digital Audit, we assessed Lancashire Community Finance (lancashirecommunityfinance.co.uk) alongside 34 UK consumer lenders, using public information only. Lancashire Community Finance earned a digital health score of 62 out of 100, which places it in the bottom third of the sector and 24th of 31. Set against peers, the score lands 6 points below the sector median of 68. Where Lancashire Community Finance does best is mobile speed: 81 out of 100, well ahead of the 60 consumer lender average. The clearest opportunity is measurement, at 10 against a 54 average, where a focused fix would lift the overall score most.

For measurement, 10 out of 100 is below the 54 average: whether the firm can see what is working. Accessibility scored 74, 16 points below the 90 average, covering being usable for everyone, an Equality Act duty. On findability, Lancashire Community Finance scored 80, just above the 79 average (showing up and making sense to Google). Mobile speed: 81 out of 100, 21 points above the 60 consumer lender average. That covers how fast the site feels on a phone. A prioritised, page-by-page view for Lancashire Community Finance is in the free report.