Santander Consumer Finance: digital health score 68/100

We reviewed Santander Consumer Finance (santanderconsumer.co.uk) for the Car Finance Digital Audit, Credit Canary’s independent study of 459 UK car finance and leasing providers built only from public information. Santander Consumer Finance’s digital health score is 68 out of 100: the middle of the pack, and 158th of 428 overall. Measured across the set, Santander Consumer Finance is 3 points above the sector median of 65. Its strongest area is accessibility, at 97 out of 100, ahead of the 85 car finance provider average, so being usable for everyone, an Equality Act duty is already working. The biggest gain is in findability: 70 against the 80 average, and the quickest way to climb the table.

Findability scored 70, 10 points below the 80 average, covering showing up and making sense to Google. On mobile speed, Santander Consumer Finance scored 61, just above the 55 average (how fast the site feels on a phone). Measurement: 55 out of 100, 8 points above the 47 car finance provider average. That covers whether the firm can see what is working. For accessibility, 97 out of 100 is comfortably above the 85 average: being usable for everyone, an Equality Act duty. The full breakdown, with the exact pages we tested and the fixes that would help Santander Consumer Finance most, is in the free report.