Virgin Money: digital health score 60/100

Virgin Money (secure.cbonline.co.uk) is one of 42 UK banks in the Bank Digital Audit, our independent review of public digital signals. That work gives Virgin Money a digital health score of 60 out of 100, 25th of 35 and in the bottom third of the sector. That is 6 points below the sector median of 66. Virgin Money is strongest on findability (88 out of 100), a touch above the 82 average: showing up and making sense to Google. Virgin Money has most to gain on measurement (5 versus a 49 average), where small changes move the score.

Findability scored 88, 6 points above the 82 average, covering showing up and making sense to Google. On mobile speed, Virgin Money scored 59, just above the 53 average (how fast the site feels on a phone). Measurement: 5 out of 100, 44 points below the 49 bank average. That covers whether the firm can see what is working. For accessibility, 96 out of 100 is just above the 91 average: being usable for everyone, an Equality Act duty. Virgin Money’s free report lists every page tested and a prioritised set of fixes.