The Charity Bank Limited: digital health score 73/100

As part of the Bank Digital Audit, we assessed The Charity Bank Limited (charitybank.org) alongside 42 UK banks, using public information only. The Charity Bank Limited earned a digital health score of 73 out of 100, which places it in the top third of the sector and 11th of 35. Set against peers, the score lands 7 points above the sector median of 66. Where The Charity Bank Limited does best is measurement: 80 out of 100, well ahead of the 49 bank average. The clearest opportunity is findability, at 73 against a 82 average, where a focused fix would lift the overall score most.

Findability: 73 out of 100, 9 points below the 82 bank average. That covers showing up and making sense to Google. For mobile speed, 57 out of 100 is just above the 53 average: how fast the site feels on a phone. Measurement scored 80, 31 points above the 49 average, covering whether the firm can see what is working. On accessibility, The Charity Bank Limited scored 92, just above the 91 average (being usable for everyone, an Equality Act duty). A prioritised, page-by-page view for The Charity Bank Limited is in the free report.