Co-op: digital health score 75/100

As part of the Bank Digital Audit, we assessed Co-op (coop.co.uk) alongside 42 UK banks, using public information only. Co-op earned a digital health score of 75 out of 100, which places it in the top third of the sector and 6th of 35. Set against peers, the score lands 9 points above the sector median of 66. Where Co-op does best is measurement: 80 out of 100, well ahead of the 49 bank average. The clearest opportunity is mobile speed, at 51 against a 53 average, where a focused fix would lift the overall score most.

Findability scored 82, level with the 82 average, covering showing up and making sense to Google. On mobile speed, Co-op scored 51, a little below the 53 average (how fast the site feels on a phone). Measurement: 80 out of 100, 31 points above the 49 bank average. That covers whether the firm can see what is working. For accessibility, 100 out of 100 is comfortably above the 91 average: being usable for everyone, an Equality Act duty. A prioritised, page-by-page view for Co-op is in the free report.