Collections Optimisation
Bind payments and risk. When missed, next action is data-driven.
Detect. Engage. Resolve.
When Direct Debits fail, Credit Canary automates the entire workflow from detection to resolution.
Detect
When Direct Debits fail, automated action triggers immediately.
Engage
Reach customers via multiple channels automatically.
Resolve
Give customers optionality to resolve payments.
When Payments are Missed, Next Best Action is Automatic
Route every case based on ability to pay.
If the Customer Can Pay
Send Open Banking payment links via preferred channels when Direct Debit fails, giving customers a simple way to resolve.
If the Customer Can’t Pay
Use Open Banking data to assess affordability and approve payment holidays, forbearance and checks automatically.
Best Day to Repay
Predictive analytics recommend the optimal payment date for each customer based on income and balance trends.
Payments Management, Behind the Scenes
Automation lets your team focus on exceptions, not administration. Full event tracking and case notes for visibility.
Payment Holidays & Forbearance, Decisioned Automatically
Built-in payment holidays and forbearance with automated eligibility — flexible yet fully controlled.
Payment Holidays
Customers request pauses. System checks affordability.
Automated Decisioning
Requests assessed against real-time data.
Restructured Plans
Offer plans based on affordability.
Full Audit Trail
Every decision is event-tracked.
Related Use Cases
Ready to Transform Your Collections?
Discover how our collections engine reduces missed payments and gives customers real flexibility through automation.