PAY

Every payment method, fully orchestrated

Collect and reconcile across Direct Debit, Faster Payments, Pay by Bank, Variable Recurring Payments and Standing Orders. CoP verification, smart retries and automated forbearance—all from one integration.

Faster Payments

Real-time disbursements and collections via Faster Payments. Process loan disbursements, savings withdrawals and manual payments.

  • Pending, completed and failed payment queues
  • Bulk approve/cancel actions with audit trail
  • Confirmation of Payee (CoP) verification
  • Loan Disbursements, Savings Withdrawals, Manual Payments

Funds reach the right account in minutes. CoP verification prevents fraud and ensures compliance.

Payment Queue

Loan Disbursement
Sarah Johnson • £5,000
Done
Manual Payment
Michael Chen • £2,500
Queued
Savings Withdrawal
Emma Williams • £1,250
Processing

Mandate Management

Jennifer Brown
Reference: DD-2025-0481
Active
Monthly Payment: £450 • Next: 2026-04-15
Robert Taylor
Reference: DD-2025-0482
Failed
Monthly Payment: £325 • Retry: 2026-03-28

Direct Debits

Automated recurring collections with smart retries. Set up and manage Direct Debit mandates for loan repayments.

  • Automated collection scheduling
  • Intelligent retry logic for failed payments
  • Real-time status tracking
  • Integration with Bacs processing

Maximise collection rates with automated scheduling and intelligent recovery strategies.

Pay by Bank

Open Banking-powered instant payments. Send payment links via SMS and WhatsApp for bank-to-bank transfers.

  • No card details needed — bank authentication only
  • SMS and WhatsApp delivery for maximum engagement
  • Perfect for arrears collection and one-off payments
  • Instant confirmation and settlement

Give customers their preferred payment method, improving conversion and reducing friction.

Payment Link

Outstanding Balance
£450.00
Secured by your bank

VRP Schedule

David Miller
Variable Collections
Active
Min: £200 Max: £800
Next collection: £520 on 2026-03-28
Lisa Anderson
Flexible Member
Active
Min: £150 Max: £600
Next collection: £375 on 2026-03-25

Variable Recurring Payments

Sweeping VRP for flexible collections. Leverage Open Banking VRP for variable recurring payments.

  • Perfect for members with fluctuating income
  • Collect more when they can afford it, less when they can't
  • Reduces failed payment rates significantly
  • Improves member financial wellbeing

Use Open Banking data to set payment ranges balancing collection needs with member ability to pay.

Standing Orders

Scheduled fixed payments with full visibility and automated alerts for Standing Order arrangements.

  • Full visibility of expected vs received payments
  • Automated alerts for missed collections
  • Support member payment preferences
  • Proactive issue resolution

Respect member preferences whilst maintaining schedules and reducing payment management time.

Standing Orders

Standing Order #1
Every 15th of the month
Active
£350.00 Next: Mar 15
Standing Order #2
Every 1st of the month
Late
£275.00 Due: Mar 1

Payment Infrastructure

Confirmation of Payee (CoP)

Full Match, Partial Match and No Match verification before every payment prevents fraud and ensures accuracy.

  • Full Match verification
  • Fraud prevention built-in

Auto Reconciliation

Real-time reconciliation across all settlement accounts ensures books always balance and discrepancies are caught instantly.

  • Real-time settlement tracking
  • Exception handling automation

Payment Logs

Complete audit trail of every payment action for compliance, dispute resolution and forensic analysis.

  • Immutable audit trail
  • Dispute-ready documentation

Agent Automation

AI-powered orchestration automatically selects optimal payment route based on customer, amount and history.

  • Intelligent payment routing
  • Continuous optimisation

Payment Agent

The Pay module orchestrates all payment methods and continuously optimises routing and timing to maximise collections and member satisfaction.

Route Optimisation

Automatically select the best payment method based on success rates, cost and customer preference to maximise collections.

Timing Intelligence

Determine optimal timing based on payroll cycles and historical patterns to reduce failures and improve experience.

Forbearance Automation

Detect payment stress and automatically trigger forbearance protocols including payment holidays and alternative methods.

Decide Act