Take ticket money, refund cleanly, settle organisers after the event
Ticketing is money collected now for an event later, which means holding buyers' money until the event happens, refunding cleanly when plans change, and settling the organiser afterwards. Holding and releasing event funds correctly is the whole trust model.
Collect now, hold, refund or settle later
Buyers pay for tickets ahead of the event, and on cards the platform carries the fee and the chargeback risk, the latter being acute when an event is cancelled or rescheduled.
Refunds have to be fast and clean when an event changes, because a slow or messy refund is a reputational problem and a wave of disputes.
The money sits held until the event happens, then settles to the organiser, so it must be held against the event and reconciled, not treated as revenue on the day of sale.
The payment mix that fits
Not one rail. The two to four that match how money actually moves here.
Take ticket payments over a bank link, avoiding card fees and chargebacks on advance sales.
Refund buyers and settle organisers the same day, referenced per event.
Hold ticket funds against the event in segregated accounts until it happens.
Your flow of funds, orchestrated
Buyers pay over Pay by Bank, avoiding card fees and chargebacks, into a segregated account held against the event. If the event changes, refunds go out over Faster Payments, clean and fast. After the event, the organiser is settled over Faster Payments, net of the platform's fee, referenced to the event. Collection, held funds, refunds and settlement reconcile per event on one ledger.
Every book moves money differently. We map your flow of funds and quote one integration across the rails that fit.
Related
Payments for event ticketing and promoters: FAQs
In a segregated account held against the event, so buyers' money is not treated as revenue on the day of sale.
Over Faster Payments, the same day, clean and referenced, so a cancelled or rescheduled event does not turn into a wave of disputes.
Over Faster Payments after the event, net of the platform's fee and referenced to the event, reconciled against the funds held.
Tell us how you get paid
Send us the mix of payments you take and make, and we will quote one integration across the rails that fit, priced on your volume.