Collect from families and authorities, reconcile per resident
A single resident's fees can come from three places: the family, the resident's own funds, and a local authority contribution, each on a different schedule. Add the personal money some homes hold for residents and the reconciliation is genuinely complex.
Three payers, one resident
Fees for one resident are often split between a self-funded portion, a family top-up and a local authority contribution, each paid on its own schedule and its own terms.
The local authority contribution arrives as a bulk payment covering many residents, which then has to be split back out and matched to each resident's account.
Many homes also hold personal money on behalf of residents, which must be kept segregated and accounted for, and which a general bank account is a poor and risky place to track.
The payment mix that fits
Not one rail. The two to four that match how money actually moves here.
Collect the family or self-funder portion on a mandate, timed to their pay date.
Receive and reconcile local authority settlements, and pay refunds, referenced per resident.
Hold residents' personal money in segregated accounts, accounted for per resident.
Take one-off top-ups and admission deposits over a bank link, with no card fee.
Your flow of funds, orchestrated
The family or self-funded portion collects over Direct Debit, and admission deposits over Pay by Bank. Local authority settlements arrive and are split and reconciled to each resident's account. Residents' personal money is held in segregated accounts, accounted for per resident. Every payer's contribution and every held balance reconciles against the resident on one ledger, so a three-way split is one clear position.
Every book moves money differently. We map your flow of funds and quote one integration across the rails that fit.
Related
Payments for care homes and providers: FAQs
Each payer's contribution, family, self-funder and local authority, reconciles against the same resident on one ledger, so a three-way split resolves to one clear account.
Held in segregated accounts and accounted for per resident, so it is never mixed with the home's own funds.
A bulk authority settlement is split and reconciled to each resident's account, so you are not matching one payment to many residents by hand.
Tell us how you get paid
Send us the mix of payments you take and make, and we will quote one integration across the rails that fit, priced on your volume.